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FAQs

Update 01.02.2021

Due to new coronavirus safety measures, we are processing orders slightly slower than normal, but most are arriving within 5 working days. Thank you for your support and your patience. We are very disappointed by this and we hope to be delivering plants to our Northern Irish customers very soon!

If you can't find an answer to your question below, feel free to contact us using the form on our contact page, or via email: hello@bloomboxclub.com

How does the subscription work?

Every month subscribers receive a beautiful hand-picked plant, a perfectly fitting ceramic pot or basket, a printed care card, and your monthly Plants & Wellness course booklet. Every 2-3 months, you'll receive surprise add-on gifts too, so watch out for those! Each plant and pot combination is specially selected by our team of experts, and remains a surprise until you get your reveal email.

Why should I subscribe?

As a subscriber you’ll receive a carefully sourced and exciting plant (including some hard-to-find varieties), a perfectly matched pot or basket, care information card to help you look after your new plant plus exclusive monthly Plants & Wellness course booklet. Every 2-3 months we’ll also include a free gift with your subscription.

We’ve even made delivery from our fulfillment centre in the Netherlands free for all subscriptions, meaning your plant arrives from the grower and is on its way directly to you on the very same day.

Can I cancel my subscription?

We’ll be sorry to see you go, but if you’re not 100% happy with your monthly subscription you can cancel the subscription by logging into your account at any time.

If you are having trouble accessing your account please contact our customer care team at hello@bloomboxclub.com and we’ll be happy to help.

Please note that once you have been billed for the current month we are unable to process a refund and your cancellation will be automatically actioned for the following month.

Please be aware that for customers who wish to cancel their annual subscription we can only stop this from renewing at the end of your 12 month term and cannot provide a refund for any remaining months.

Please note that requests for cancellation made to our customer care team must be made at least 7 working days prior to billing to ensure this can be actioned in time. We cannot be held liable for any subscription charges that are made if a request for cancellation was made with less than 7 working days notice.

Can I change the frequency of my subscription?

We are only able to offer plants at a monthly frequency. We operate an online shop for those that don’t feel a subscription is right for them.

How does the shop work?

We offer a wide variety of plants, pots and accessories all year round. Simply place your order and we’ll take care of the rest!

Please note that we have a £20 minimum spend for all shop orders after any discount has been applied and doesn’t include the delivery charge.

How much is delivery?

All of our products are delivered by courier from our fulfilment centre in the Netherlands. Delivery is free for all subscriptions and a flat rate of £6.95 for all shop orders delivered to the UK.

How much is delivery?

All of our products are delivered by courier from our fulfilment centre in the Netherlands. Delivery is free for all subscriptions and a flat rate of £6.95 for all shop orders delivered to the UK.