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FAQs

We have implemented social distancing measures to keep our plant packers safe.  Though we are mostly running as normal, please expect slightly longer lead times. We're doing everything we can to operate safely, smoothly and securely.

If you can't find an answer to your question below, feel free to contact us using the form on our contact page, or via email: hello@bloomboxclub.com.

How does the subscription work?

Every month subscribers receive a beautiful hand-picked plant, a perfectly fitting ceramic pot or basket, a printed care card, and your monthly Plants & Wellness course booklet. Every 2-3 months, you'll receive surprise add-on gifts too, so watch out for those! Each plant and pot combination is specially selected by our team of experts, and remains a surprise until you get your reveal email.

Why should I subscribe?

As a subscriber you’ll receive a carefully sourced and exciting plant (including some hard-to-find varieties), a perfectly matched pot or basket, care information card to help you look after your new plant plus exclusive monthly Plants & Wellness course booklet. Every 2-3 months we’ll also include a free gift with your subscription.

We’ve even made delivery from our fulfillment centre in the Netherlands free for all subscriptions, meaning your plant arrives from the grower and is on i's way directly to you on the very same day.

Can I cancel my subscription?

We’ll be sorry to see you go, but if you’re not 100% happy with your monthly subscription you can cancel the subscription by logging into your account at any time.

If you are having trouble accessing your account please contact our customer care team at hello@bloomboxclub.com and we’ll be happy to help.

Please note that once you have been billed for the current month we are unable to process a refund and your cancellation will be automatically actioned for the following month. This is because as soon as your order is made, we order the plant from the grower.

Please note that requests for cancellation made to our customer care team must be made at least 7 working days prior to billing to ensure this can be actioned in time. We cannot be held liable for any subscription charges that are made if a request for cancellation was made with less than 7 working days notice.

Can I change the frequency of my subscription?

We are only able to offer a monthly subscription. We operate an online shop for those that don’t feel a subscription is right for them.

How does the shop work?

We offer a wide variety of plants, pots and accessories all year round. Simply place your order and we’ll take care of the rest!

Please note that we have a £20 minimum spend for all shop orders after any discount or voucher has been applied and doesn’t include the delivery charge.

How much is delivery?

All of our products are delivered by courier from our fulfilment centre in the Netherlands. Delivery is free for all subscriptions and a flat rate of £6.95 for all shop orders delivered to the UK.

Where do you deliver?

We can deliver to almost any postcode in the UK, including the Scottish Highlands and Northern Ireland. We also deliver to addresses in Germany and the Netherlands.

We’re really sorry to those living on any of the British islands such as Jersey and the Channel Islands but we can’t deliver to you right now.

When will my order arrive?

We’ll let you know once your order has been dispatched. It usually takes our courier partner 3-5 working days to deliver your order from this point.

Our courier partner will let you know when they expect to deliver your order, if you are unable to receive your order please follow the couriers instructions on how to change your delivery date or leave specific delivery instructions for them.

Can I cancel my order?

We are unable to cancel your order once this has been placed and accepted by our fulfilment centre in the Netherlands.

Please note, perishable items such as plants are exempt from the right to cancel and we are unable to process refunds where you have ordered the wrong product or changed your mind.

Can I amend my order?

Once orders have been accepted by the fulfilment centre we are unable to make any amendments.

Can I change the shipping address provided?

We are unable to change the shipping address once this has been accepted by our fulfilment centre. Please ensure all details are correct before placing your order.

We are happy to replace or refund any orders returned to us by the courier company due to an incorrect address, provided it arrives in an undamaged state but we are unable to refund the delivery charge in this instance.

Returns

If you are experiencing any issues with your Bloombox Club order please contact our customer care team at hello@bloomboxclub.com who will be happy to help resolve this for you.

Our head office is located in London and if a member of our customer care team has advised you to return an item to our head office, please do so at the below address:

Bloombox Club, Unit 1.G.1
The Leather Market
11-13 Weston Street
London
SE1 3ER

Please note returns will not be processed at our head office if this has not been authorised by a member of our customer care team and any instructions given not followed.

It is the customers responsibility to ensure all returns have been adequately packaged and any evidence documented before being returned to us as we cannot be held responsible for any damage that occurs in transit.

We are only able to reimburse postage costs on damaged items being returned to us that have been authorised by our customer care team, please keep any proof of postage as we will be unable to track your return and reimburse you without this.

Perishable items such as plants are not covered by the right to cancel and we are unable to accept returns and process refunds for plants ordered in error or unwanted.

Only half my order arrived

So we can ship items from our fulfilment centre as quickly as possible and we will occasionally split orders up. We will also do this if our courier is unable to handle your order safely.

It may take an extra working day to get all your items to you, if your order doesn't arrive by end of the next working day please email us at hello@bloomboxclub.com with your order number and one of our customer care team will look into this for you.

I have an issue with my order, what can I do?

Please contact our customer care team at hello@bloomboxclub.com and we’ll be happy to help you.

Due to the fragile nature of the plants, the occasional leaf may shed whilst being delivered but this will not affect the life of the plant. The leaf will grow back as it becomes accustomed to its new environment.

We will be happy to replace any plants that have arrived significantly damaged and are likely to affect the wellbeing of the plant.

If you have any concerns over damage your order has received please include pictures of any damage to your order and the packaging it has arrived within 3 working days of delivery for our customer care team to assess.

Please note that any queries received after 3 working days from receipt we may be unable to process a refund for your order.

My order hasn’t turned up?

Our fulfilment centre and courier partner work hard to ensure your order is dispatched and delivered as quickly as possible and we’re happy to say the majority of our orders are delivered when our courier partner has said they would.

Sometimes things do go wrong and if you haven’t received any communication from us or our courier partner within 7 working days of placing your order please get in contact with our customer care team at hello@bloomboxclub.com and we’ll be happy to look into this for you.

Due to the perishable nature of the plants we cannot accept responsibility for missing deliveries if a customer contacts us later than 14 days after the courier's expected delivery date.

We cannot accept responsibility for missing deliveries if a customer contacts us later that 30 days after the order was placed but no expected delivery date was given by our courier partner.

Please Note:

If our courier is unable to deliver your package for whatever reason, it will be held at a local depot and the courier will attempt to redeliver. Please be aware they may not be able to communicate the exact date or time of the redelivery attempt.

Due to the perishable nature of the plants the courier will return them to us if the second attempt is not successful.

We are unable to refund delivery charges for unsuccessful or failed deliveries that are returned to us.

My plant is not doing too well?

If you’re worried about the health of your plant, take a look at the care card provided in your subscription package or check out our Plant A-Z and make sure that you’re giving it the correct care. Often a lighter touch is best: most plants don’t like to be fussed with!

We only work with reputable growers who undergo regular checks. However, if you think you have received an unhappy plant, please let us know within 14 days of receipt. Beyond this period it is impossible for our plant care team to assess the condition of your plant.

Can I purchase a gift subscription?

Yes, you can purchase a 3 month, 6 month or 12 month gift subscription.

How does your Gift Subscription work?

After purchasing the gift subscription an e-Gift Card will be emailed to you which can be printed or forwarded to the intended recipient.

Each e-Gift Card contains a unique code and the link for the recipient to redeem their subscription. Please note that the gift subscription will not automatically renew once the final subscription month has been completed.

Once purchased, an e-Gift Card (Subscription) has no cash value and cannot be used in the online shop, exchanged for any other product or service and is non-refundable. No refund shall be issued for part-redeemed subscriptions.

Customers cannot redeem an e-Gift Card subscription and complete an introductory offer and no refund of any difference shall be made.

We are unable to send physical copies of your e-Gift Card.

Customers are able to purchase and redeem more than one gift subscription at any given time. Bloombox Club reserves the right to cancel gift subscription without prior notice if fraudulent or otherwise illegal activity is suspected.

Can I purchase gift vouchers?

Gift vouchers can be purchased in the following denominations; £10, £25, £50, £60 and £100. These will be sent to the email address used at registration. We are unable to send vouchers to a different email address or send out physical copies.

Gift vouchers can be redeemed against any items in the online shop unless otherwise expressly stated on the product page or in any terms and conditions related to promotions or other discounts and cannot be redeemed against subscriptions and gift subscriptions.

Bloombox Club assumes no responsibility for any gift vouchers that are lost or stolen in any way and has no cash value. No change can be given where purchases are less than the value of the voucher being used.

Bloombox Club reserves the right to cancel without notice any gift vouchers issues in error or if any fraudulent or otherwise illegal activity is suspected.

Can I add a gift message to my order?

A gift message can be added to your order at the basket stage. This will appear on the product invoice included inside the order.

Please note once an order has been accepted we are unable to add, remove or amend any message.

Can I add a discount code / promotion code to my order after placing it?

Unless otherwise expressly stated, discount or promotional codes cannot be used with any other promotion, signing up the Bloombox Club subscription, the purchase of gift vouchers or gift subscription and can only be used once per customer.

We are unable to apply codes retrospectively to orders that have already been accepted by our fulfilment centre and cannot be held liable for any limitations of customers devices that prevent the use of a discount or promotional code before expiry.

Bloombox Club reserves the right to refuse to honor any discount or promotional code that has been issued in genuine error.