FAQ's

What is Bloombox Club?

We want people to re-discover nature through our plant subscription boxes and statement plant shop. We believe it's time to bring gardening and plant care into the 21st century by offering convenience and plant knowledge all in one handy bundle. It's the simple way to green up a home and increase wellbeing - win-win! 

How does it work?

Choose from a plant from our shop or one of our subscription packages. If you choose our indoor plant subscription we will deliver you one plant  with or without its ceramic pot (as selected by you) with its own care card to your door every quarter or every month (again as selected by you) from your first order date.

When will I get my delivery?

The indoor delivery cut-off day is Sunday, for delivery the following Thursday. Subscription plants are always delivered on a Thursday via DPD. Before your delivery arrives, you will be texted via DPD  to be given an hours delivery slot. Please follow the instructions given by them to change the delivery time or to leave any specific delivery instructions for them.

Where do you deliver?

Our delivery is nationwide for all of our products

Where can I find gardening tips and inspiration?

Our blog and social media is brimming with brilliant ideas and tips to help you learn about gardening and to inspire you to learn as you grow. We also have our very own Plant Hub Encyclopaedia where you can have online access to all the plant care cards for the plants that we delivery. Our regular newsletters also help to remind you of things you can be doing to keep your  plants thriving.

 Can I cancel my subscription?

Of course, we want you to be 100% happy with your order so you can speak to us at any time by emailing us hello@bloomboxclub.com. You can also change or cancel your subscription at any time via your account. Please note that cancelling your subscription once you have placed your order will not cancel the recent order placed only recurring future orders on that subscription package.

 

I have an issue with my plants, what can I do?

If you think there is a problem with any of your plants, please send us a picture of your plant/pot and the packaging it arrived in within 3 days of receipt of your delivery so we can have a look. Most plants will perk up once they are back in the fresh air, but damage is possible in any form of delivery and we will replace plants that have clearly been damaged beyond resuscitation, if the plant is only damaged superficially our usual policy is to offer a discount off future purchases rather than a replacement. 

As a general policy we do not offer full refunds to customers for undamaged plants and pots. In some circumstances we may well do so but this will be contingent on the original order being sent back to our Head Office in an undamaged state at the expense of the customer.

My delivery hasn’t turned up

If you are expecting a delivery and it hasn’t shown up please let us know immediately by emailing us on hello@bloomboxclub.com and we will investigate straight away. We endeavour to deliver on time, always, but sometimes things may happen beyond our control and we will have to arrange redelivery or replacements for you.