*** Covid-19 update 7/7/2020 ***
Deliveries are taking longer to arrive than normal due to extra demand on couriers and special measures put in place to keep staff safe. Please wait 10 days before checking up on your order.
How do subscriptions work?
If you’d like to receive surprise plants and pots, you might be interested in our subscriptions: one plant, pot and care card delivered to your door once a month.
We offer three subscriptions: Classic, Classic Plus and Special.
You can pay for subscriptions annually (which is cheaper) or per order (which gives you total flexibility).
There's no minimum term so give nature a go today!
How does the Shop section work?
If you’d like to choose your own plants, take a look at our Shop Plants. To jump-start your collection quickly, you may want to look at the plant bundles in our Boost section. Our Shop section operates like any other online retailer.
How much is delivery?
Delivery is completely free on the Classic, Classic Plus and Special subscriptions.
For all shop (non-subscription) products, we have a flat rate of £6.95 for delivery across the UK.
Why should I subscribe?
As a subscriber you’ll receive hard-to-find plant varieties, a perfectly matched pot, care information, and delivery from Holland for £35. When The Independent reviewed us in 2018, they said our pots are ‘almost worth the cost of the subscription alone’.
When will my order arrive?
Our deliveries tend to reach customers between 2-5 working days. You will be emailed when your plant is shipped and the morning of your delivery.
*** Covid-19 update 7/7/2020 *** Deliveries are taking longer to arrive than normal due to extra demand on couriers and special measures put in place to keep staff safe. Please wait 10 days after your order had been placed before checking up on your order. ***
Before your delivery arrives, our couriers will email you with a one hour delivery window. Please follow the instructions given by them to change the delivery day or to leave any specific delivery instructions for them.
Where do you deliver?
We currently deliver to almost all postcodes within the UK, including Northern Ireland and the Scottish Highlands. We also deliver to Germany and the Netherlands.
We do not deliver to British islands such as Jersey and the Channel Islands, I'm afraid :( If you are unsure about whether we deliver to you, please send us an email.
We may be able to send subscription plants to addresses elsewhere in Europe but please email us on email@example.com before placing an order.
Can I cancel my subscription?
Of course, we want you to be 100% happy with your order so you can cancel your subscription at anytime by logging into your account. Please note that cancelling your subscription will not halt any pre-paid orders.
I have an issue with my order, what can I do?
If you think there is a problem with any of your plants, please send us a picture of your plant/pot and the packaging it arrived in (with your address label visible) within 3 days of receipt. We will replace plants that have been significantly damaged, but for superficial wear and tear, we may offer customers a discount code instead.
As a rule, we do not offer refunds to customers for undamaged plants and pots. However, if you can send or hand deliver your items back to our Head Office in an undamaged state, we should be able to do so.
My delivery hasn’t turned up
If you are expecting a delivery and it hasn’t shown up please contact our delivery partners in the first instance. If this fails, let us know by emailing us on firstname.lastname@example.org.
We endeavour to deliver on time, always, but sometimes things happen beyond our control and we will have to arrange redelivery or replacements for you. Due to the perishable nature of plants, we cannot take responsibility for missing deliveries if the customer has not contacted us within 14 days of placing the order.
If you receive no shipping notifications, you must report missing orders within 30 days, or we will be unable to investigate on your behalf.
My plant isn’t doing well
If you’re worried about the health of your plant, take a look at our Plant A-Z and make sure that you’re giving it the correct care. Often a lighter touch is best: most plants don’t like to be fussed with!
We only work with reputable growers who undergo regular checks. However, if you think you have received an unhappy plant, please let us know within 2 weeks of receipt. Beyond this period, it is impossible to know whether health issues are due to the quality of care.